Why is an order pending?

Answer

Pending means the order arrived in Orders and still waits for merchant action, or online payment has not reached Paid yet.

What to do

1. Open the order from /dashboard/orders (list or Quick View).
2. On the Summary tab review Payment and Status.
3. If payment is valid and the order is ready, from Quick Actions click Mark Paid.
4. When it leaves for shipping click Mark Shipped, then Mark Delivered after receipt.

If it stays pending after payment

• Check payment history on the Payment History tab.
• Confirm you are not looking at Lost Orders (incomplete cart).
• To cancel, use the Cancel tab — not the shipping buttons.

See Order statuses reference and Process an order.