Help Center/Lost Orders/Review lost orders
GuideLost OrdersApplies to: All plansLast updated: Aug 1, 2026

Review lost orders

By the end of this page you can filter a lost event and update its status.

Primary path

  1. Open Lost Orders (/dashboard/lost-orders).
  2. Review the summary (Total Events, Total Lost Value, Recovery Rate).
  3. Filter by period (Last 7 days / Last 30 days / Last 90 days), type, and status.
  4. Open the row or use View cart to see cart items.
  5. Change Status to New, Recovered, Ignored, or Converted.

Event types

  • Cart Abandoned
  • Checkout Abandoned
  • Session Expired

Expected result

The row status updates in the table and recovery metrics reflect events marked recovered.

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