FAQ
Direct answers to merchants' most repeated questions about running the store, orders, payments, and shipping.
- FAQ
Why is an order pending?
Understand what the Pending order status means and what to do next: confirmation, payment, and shipping step by step.
- FAQ
Why is my discount code not applying?
Find why a discount code fails from eligibility rules — expiry, minimum, products, and usage limits — and how to fix it.
- FAQ
How do I change store currency?
Change your store base currency from Settings before the first order, minding the currency lock and old-order migration.
- FAQ
Where do I find discount analytics?
Learn where to find tenant-wide discount analytics and per-coupon analytics, and compare performance before tuning offers.
- FAQ
Where do I find the Live Editor?
Find where to open the Live Editor from the dashboard, and how to pick a page and save the design.
- FAQ
How do I review who changed a discount?
Trace discount change history and the activity log to see who stopped it and why, distinguishing expiry from pause and delete.
- FAQ
How do I edit a mandatory discount?
Edit the automatic discount from Mandatory Discounts or stop it immediately, and see how edits reflect on new carts.
- FAQ
Why is a customer review not showing?
Reviews need your approval before customers see them — learn where to review them and how to approve or reject.
- FAQ
How do I enable loyalty points?
Enable the loyalty program from Loyalty Programs in a few short steps: enable, set points, then save changes.
- FAQ
Why is the store currency locked after the first order?
Learn why the store base currency locks after the first order to protect financial history, and how migration via support works.
- FAQ
Where is Linktree?
Find the path to open Linktree Maker from the dashboard, and create your first links page in quick steps.
- FAQ
Do old orders change when the currency changes?
Every order keeps its original transaction-currency snapshot forever — see how old orders render after any change.
- FAQ
QR Code Maker FAQ
Quick answers about creating, customizing, sharing and tracking QR code scans from the dashboard.