Order statuses reference

Statuses in the orders list (Status filter)

• Pending: order arrived and waits for processing or payment confirmation.
• Paid: payment confirmed (usually via Mark Paid).
• Shipped: order left for shipping (Mark Shipped).
• Delivered: customer received the order (Mark Delivered).
• Cancelled: cancelled from the Cancel tab / Cancel Order.
• Returned: Returns flow completed.
• Refunded: Refunds / Create Refund flow completed.

List filter

Use All Statuses to show everything, or pick one status from the Status filter. Search supports order #, customer, email, and phone.

Common fulfillment sequence

Pending → Paid → Shipped → Delivered

Not every store hits every step in the same order (example: cash on delivery may delay Paid).

Order status vs payment status vs WhatsApp confirmation

Three separate fields:

• Status: Pending, Paid, Shipped, Delivered, Cancelled, Returned, Refunded.
• Payment status: unpaid, paid, partially paid, refunded.
• WhatsApp confirmation: confirmed, cancelled, edit requested.

Example: an order can be Delivered while payment status is partially paid in a cash-on-delivery workflow.

Stock effect by status

• Pending / Paid / Shipped: stock is reserved, not deducted.
• Delivered: stock is deducted for tracked products.
• Cancelled before delivery: the reservation is released and the quantity becomes available.
• Returned: stock increases only when the return is received with disposition Sellable.
• Refunded: a financial movement only; it does not increase stock.

Statuses you must not mix up

• Cancelled ≠ Returned ≠ Refunded
• Incomplete carts appear under Lost Orders, not as a normal orders-list status.

Do not redefine these statuses differently on other pages; link here.