Process an order

Primary path

1. Open Orders (/dashboard/orders).
2. Filter if needed with Status (All Statuses or a specific status) and search by order #, customer, email, or phone.
3. Open the order from the list or Quick View (Order #).
4. On the Summary tab review Status, Amount, Payment, and Shipping.
5. In Quick Actions click the button for your stage:
   • Mark Paid
   • Mark Shipped
   • Mark Delivered
6. Alternate: change Status from the status select at the top of the quick view, then save.
7. Optional: Print Invoice or Print Shipping Label from the order buttons.

Expected result

You see Status updated. Status changes in the list column and in the Status History tab.

Cancel an order

1. In the order quick view open the Cancel tab.
2. Enter a Reason if the field is shown.
3. Click Cancel Order and confirm when Confirm Cancellation appears.
4. Status becomes Cancelled and you see Order cancelled.

Useful tabs inside the order

• Items / Customer / Addresses: review line items and contact details.
• Payment History / Shipping History: payment and shipping timeline.
• Notes: internal team notes.
• Returns / Exchanges / Refunds: after-sale flows (see the return guide).

Do not

• Do not click Mark Delivered before the customer actually receives the order.
• Do not mix Cancelled with Returned or Refunded — each has a different path.