Help Center/Contact Messages/Manage contact messages
GuideContact MessagesApplies to: All plansLast updated: Aug 1, 2026

Manage contact messages

By the end of this page the message status changes from New to the status you chose.

Primary path

  1. Open Contact Messages (/dashboard/contact-messages).
  2. Use filters (Status, Priority, Source) if you need to narrow the list.
  3. Open the message with View Details.
  4. To change status use:
    • Mark as Read
    • Mark as Resolved
    • or Reply when responding
  5. Use Archive to archive. Use Delete after confirmation to remove.

Expected result

Status updates (example: from New to Read or Resolved) and you see Status updated successfully!.

Common statuses

  • New / Read / In Progress / Replied / Resolved / Archived

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