What WhatsApp data does Vareons store and is it isolated per store?

Knowing what the system stores about WhatsApp conversations is your customers right and your responsibility: data is kept to run confirmation, messaging, and tracking, and it is isolated per store so no merchant ever sees another merchant data. Learn the five record kinds, the isolation keys, and the logging limits to answer any privacy question with confidence. See the order-confirmation flow, why messages are not delivered, and WhatsApp order-confirmation support.

Stored record kinds

1. Account record: linked numbers, the business account, connection state, and your store confirmation settings.
2. Chat record: the phone number in unified format with the last inbound timestamp for conversation windows.
3. Message records: message content across kinds with direction, state, and timestamps.
4. Template records: approved templates used for notifications such as order confirmation.
5. Order-confirmation records: the link between the outbound message and the order with the logged customer reply state.
6. The confirmation state on the order itself so lists show the correct badge.

Isolation and privacy guarantees

• Every record carries the merchant id, so two stores data never mix in display or queries.
• The merchant-plus-number binding key stops one number data leaking into another store.
• Access permissions restrict who on your team sees WhatsApp data and who sends from it.
• The public activity log records only the event kind, never full numbers or message bodies.
• Review permissions regularly and remove departing staff access at once to preserve isolation.