How does the WhatsApp order-confirmation flow work in Vareons?
Last verified: 2026-09-18
The WhatsApp order-confirmation flow turns the customer message into a real action on the order and stock without manual work from you: after the order is saved, the confirmation template goes out in the configured language, and when the customer replies, the reply is matched to the original message and its effect is recorded automatically. Learn the three reply cases to predict what happens to each order before the customer answers. See WhatsApp order-confirmation support, why messages are not delivered, and which WhatsApp data is stored.
The message journey step by step
- The new order is saved in the system and the confirmation template is prepared in Arabic or English under the store settings.
- The template goes to the customer number and a confirmation record linked to the outbound message is created for later reply matching.
- The customer replies with confirmation: the order reserved stock is protected without changing its status, then a text acknowledgement follows.
- The customer replies asking for edits: the order is logged as a pending edit request for your team to review and contact the customer.
- The customer replies cancelling: the reserved stock is released, then the order is cancelled when it is not in a terminal state.
- The order confirmation badge updates to mirror the latest state, and every event lands in the order confirmation log.
Recommended practices
- Enable automatic confirmation for every order to cut fake orders before shipping.
- Follow pending edit requests daily and contact their owners quickly before patience runs out.
- Review the confirmation log on any dispute with the customer about what was agreed.
- Confirm customer numbers use international format to avoid delivery failure.
- Combine confirmation with the risk score to flag orders deserving extra manual review.
Frequently Asked Questions
What happens when the customer confirms the order over WhatsApp?
The reply is matched to the original message, the order reserved stock is protected without changing its status, then a text acknowledgement goes to the customer, and the order confirmation badge updates to mirror the new confirmed state.
What happens when the customer cancels the order over WhatsApp?
The order reserved stock is released first, then the order itself is cancelled provided it is not in a terminal state. The event lands in the confirmation log with a text acknowledgement to the customer.
How do I handle pending edit requests?
Track the confirmation badge and the order record daily to catch pending edit requests, then contact the customer to learn the requested change and apply it manually from the order page before continuing fulfillment and shipping.