What can I do with the WhatsApp system in Vareons?
Last verified: 2026-09-18
The WhatsApp system in Vareons is not a single send button but an integrated setup linking three places in your store: the WhatsApp page for setup and linking, the customer row in relationship management for direct messaging, and the orders page for manual sending and confirmation-badge tracking. Grasping this map prevents confusion and starts every task from its right place. See connecting WhatsApp Business, the order-confirmation flow, and sending from the customer row.
What to do from each place
- From the WhatsApp page: connect and disconnect the account, resync the webhook, and open account, number, and template details.
- Also from the WhatsApp page: configure automatic order-confirmation activation and pick the Arabic or English template language.
- From the customer row in relationship management: send approved templates and free text while the account stays connected.
- From the orders page: send order confirmation manually and track the badge mirroring the customer reply state.
- From the order record: review logged replies as confirm, cancel, or edit with their effect on stock and order status.
- From the WhatsApp page regularly: verify connection health and template state before campaigns and important seasons.
Recommended practices
- Start with linking and automatic-confirmation settings before any manual messaging to gain automation first.
- Use approved templates for opening messages and keep free text for follow-up inside the allowed window.
- Track the confirmation badge daily: it tells you confirmed, cancelled, and pending-edit orders.
- Train support staff on the three sending places so nobody sends from the wrong one.
- Review stored WhatsApp data and access permissions regularly to protect customer privacy.
Frequently Asked Questions
Where do I send a WhatsApp message to a specific customer?
From the customer row in relationship management you can send approved templates and free text while the WhatsApp account stays connected. It is the direct way to reach a specific customer about an order or inquiry.
How do I follow order-confirmation replies?
From the orders page track the confirmation badge mirroring the customer reply state, and from the order record review the logged details with their effect on stock and order status, whether confirm, cancel, or edit request.
What is the difference between a template and free text when sending?
Templates are pre-approved messages used to open conversations and notifications such as order confirmation, while free text is used for open follow-up inside the allowed window after the customer last interaction.