How do I connect WhatsApp Business in Vareons?
Last verified: 2026-09-18
Connecting WhatsApp Business is the gateway unlocking every WhatsApp use in your store: automatic order confirmation, messaging from the customer row, and confirmation-badge tracking from the orders page. Connection happens once through the Facebook and Meta window, after which the system stores your store WhatsApp account, subscribes to the required events, and prepares both confirmation templates. Prepare the prerequisites in advance so the flow completes without stalling midway. See WhatsApp order-confirmation support, sending from the customer row, and why messages are not delivered.
Connection steps
- Open the WhatsApp page in the dashboard, read the terms and privacy policy, then accept the approval checkbox to continue.
- Click Connect WhatsApp and wait for the Facebook and Meta window to open for the required account authorization.
- Finish the window steps until the page returns carrying the authorization code in the URL, and never close the window early.
- Let the server exchange the code before expiry, store the WhatsApp account, and subscribe to the required apps.
- Confirm both Arabic and English confirmation templates publish successfully and the connection shows active.
- Enable the automatic order-confirmation setting and pick the language fitting your customers to benefit immediately.
Prerequisites to prepare in advance
- A secure HTTPS connection, since linking never works over unencrypted URLs.
- Facebook variables configured in the system environment so Meta authentication succeeds.
- A valid payment method on the WhatsApp Business account in Meta, because its absence blocks later delivery.
- Sufficient permissions in the Meta account to finish authorization and publish templates without rejection.
- After connecting, review the WhatsApp page regularly to confirm the connection stays active before important seasons.
Frequently Asked Questions
What happens after finishing the Facebook and Meta window?
The page returns carrying the authorization code in the URL. The server exchanges the code before expiry, stores the WhatsApp account, subscribes to the required apps, then attempts publishing both Arabic and English confirmation templates.
Can I disconnect one number without disconnecting the whole account?
Yes. The disconnect action stops one number only, identified by its number id, so you can manage linked numbers separately without affecting the rest of the account settings.
What is the top cause of undelivered messages after a successful connection?
A missing valid payment method on the WhatsApp Business account in Meta: the system accepts the message without actually delivering it. Check payment first, then review the remaining causes on the troubleshooting page.