How long are Lost Orders kept in Vareons?

Lost orders are a neglected treasure in most stores: unfinished carts and checkouts mean customers one step from buying who backed off for some reason. Because records delete automatically after the retention period, steady work on the list separates recovered revenue from money lost forever. See order management support, order risk score, and cash-on-delivery support.

Steps for working the list

1. Open the dedicated list from the orders page lost-orders section to see unfinished carts.
2. Review each record and judge its state: recoverable by following up, or ignorable as not worthwhile.
3. Contact owners of recoverable carts with a reminder message or a fitting offer.
4. Mark handled records recovered on successful recovery or ignored when follow-up ends.
5. Repeat review regularly: new records pile up and automatic deletion waits for nobody.
6. Analyze recurring abandonment causes and fix them at checkout to curb future bleed.

Recommended practices

• Make list review a fixed weekly habit, not a postponed seasonal task.
• Prioritize high-value carts: their recovery return justifies the effort spent.
• Try polite reminder messages before discount offers: many customers simply forgot.
• Log abandonment causes you uncover to keep improving the checkout experience.
• Track the monthly recovery rate to measure your effort impact and refine it over time.