Does Vareons support cash on delivery (COD)?
Last verified: 2026-09-17
Cash on delivery is a first-class payment method in Vareons, managed from payment settings in the dashboard and shown to shoppers at checkout when enabled. The merchant enables or disables it according to store policy, and orders of this type are recorded for collection on delivery without going through a card gateway. This option suits stores that collect cash with the shipping carrier, and it works alongside the other payment methods on the same checkout page. See the cash on delivery documentation and the payment gateways documentation.
Steps to configure cash on delivery
- Open payment settings from the dashboard and review the payment methods available to your store.
- Enable cash on delivery when your store policy allows collection on delivery, or disable it during periods when you want prepaid orders only.
- Open the checkout page from the public storefront and confirm the option appears to customers with the correct wording.
- Follow incoming orders placed with this method from the orders list and coordinate their collection with the shipping carrier.
Handling refusal risk on delivery
Cash on delivery can attract non-serious orders, so combine it with confirming each order before shipping and reviewing the risk score shown on the order and on the customer profile. A confirmation message or call lowers refusal rates and protects shipping costs. See the COD refusal rate problem page, the fake COD orders page, the COD-based store scenario, and Paymob payments.
Frequently Asked Questions
Can cash on delivery run alongside online payment gateways in the same store?
Yes, cash on delivery is one option among the checkout payment methods, and it can stay enabled together with online gateways so shoppers see more than one option and pick what suits them when placing the order.
How do I verify that customers can see the cash on delivery option?
Open the checkout page from the public storefront rather than the dashboard, because payment methods render there. If the option is missing, revisit payment settings and confirm the option is enabled for your store.
What should I do about orders that get refused on delivery?
Confirm each order before shipping with a message or a call, review the risk score on the order and on the customer profile, and study the customer history before dispatching costly shipments to reduce refusal losses.