How can I review discount change history in Vareons?
Last verified: 2026-09-18
The change history is your promotions memory: every edit leaves a trace showing who changed what and when, settling debates about why a code suddenly stopped or who activated an offer without coordination. Trust the log before guessing causes, since it shows the offer lifecycle from draft to active to paused, archived, or expired. See managing discounts from the dashboard, measuring discount performance, and do discounts expire.
Steps for reviewing the history
- Open the discounts page, pick the offer, then click View History or go directly to its history page.
- Walk the timeline from newest to oldest and note create, update, status-change, and delete events.
- Match each change timestamp against the redemption dip in performance reports to pin down the cause.
- Check the store-wide activity page when you need wider context about who on the team made the change.
- Record your conclusion before editing the offer so the same mistake does not repeat in later campaigns.
Recommended practices
- Check the history first whenever customers report a dead code, before touching settings at random.
- Follow the offer lifecycle regularly, since expired or archived codes may need renewal or a clear stop.
- Agree with your team on who may activate or pause offers to reduce conflicting changes.
- Keep an internal note about the reason behind every major change to ease later reviews.
Frequently Asked Questions
Where do I find the change history of a specific discount?
Open the discounts page, pick the offer, and click View History, or go directly to its history page. You will see the audit timeline ordered newest first, showing who changed what and when for every event.
Which events appear in the discount history?
The history shows creation, updates, status changes, and deletion, tracking the offer lifecycle from draft to active to paused, archived, or expired, alongside the events streamed to the store-wide activity page.
How does the history help when a code suddenly stops?
Compare the moment redemptions stopped with the history events to learn whether settings were edited, the status changed, or validity ended, so you fix the real cause instead of creating a new code without understanding the problem.