Does a return add stock back in Vareons?

The return flow in Vareons separates recording from stock updates: creating a return from the Returns tab records the request only, while receiving the return is what updates quantity, and only with a Sellable disposition. Quarantine and Damaged dispositions record the quantity for traceability without returning it to available stock, so the shelf stays protected from unsellable goods. See handle a return or exchange and process an order.

Steps to receive a return

1. Open the Returns tab and create the return linked to the original order.
2. Inspect the physically received goods before any stock update.
3. Receive the return with the right disposition: Sellable for sound items, Quarantine for doubtful ones, Damaged for unusable ones.
4. Confirm the product quantity updated only for Sellable, and review the log when needed.

Why this separation matters

Returning every item to stock automatically could put damaged goods back on sale, while the current split keeps available stock truthful. See return and refund policy, when inventory is deducted, order management, and cancel a delivered order.

A clear customer return policy

Write a published return policy in your store explaining acceptance terms, time limits, and rejection cases: upfront clarity cuts disputes and builds trust. Train your team to inspect returns against fixed criteria and document each piece condition before choosing the disposition, and review return reports regularly to spot frequently returned products and fix their root causes.

• Publish the return window and terms on a clear store policy page.
• Document piece condition with photos when needed before disposition.
• Track the most returned products and fix the defect at the source.