Order management on Vareons for online stores in Egypt
Order management on Vareons is the dashboard area that gathers every order — from the storefront, manual entry, or a file import — into one list, and lets the merchant change its status, record its payment, follow its shipment and manage its return, with stock reservations that prevent double-selling.
Last verified: 2026-09-18
Order management on Vareons lives at /dashboard/orders. An order is stored under the merchant's own per-store order number and carries customer details, items, totals, payment, shipping and a status history. It is important to distinguish clearly between the operational order status (Pending, Paid, Shipped, Delivered, Cancelled, Returned, Refunded), the payment status (unpaid, paid, partially paid, refunded), and the WhatsApp confirmation status (confirmed, cancelled, edit requested). An order can be Delivered while only partially paid, which is normal in cash-on-delivery operations.
The list loads up to 200 orders, newest first, and supports search by order number, customer, email or phone, filtering by status, country and today, switching between active and archived, and customising columns. Selecting rows reveals a bulk actions bar that changes status, archives, or adds tags to up to 200 orders in a single action.
The most important operational rule: inventory is not deducted at order creation or at payment — it is reserved. A reservation stops the same quantity being sold to another customer, and an order that exceeds available quantity is rejected at creation. Stock is then actually deducted when the order reaches Delivered, the reservation is released when an order is cancelled before delivery, and stock only returns to the shelf when a return is received with the item marked sellable. Items marked quarantine or damaged are recorded for traceability without adding stock.
Vareons supports cash on delivery as a first-class payment method, alongside local gateways such as Paymob, Fawry, Kashier, InstaPay and Vodafone Cash, and global gateways. On storefront checkout, Vareons calculates a risk score on the server before any stock change, and shows it in the orders list and the order summary. The evaluation reflects signals such as device, network, geo, order velocity, and multiple active reservations from the same customer or device. Merchants can also enable sending the order confirmation template through WhatsApp when an account is connected, with the customer's reply (confirm, cancel, or edit) recorded against the order.
For daily operations, the order page allows printing an invoice, a packing slip and a shipping label, exporting a single order or the whole list, and following revenue and order counts in the Africa/Cairo timezone. All of these capabilities are scoped to the merchant's store and their team permissions: view orders, create orders, and edit orders.
Setup steps in Vareons
Open the Orders page
In the merchant dashboard, open /dashboard/orders (Orders). The table shows recent orders first, up to 200 at a time, and viewing the page requires the orders view permission for staff.
Search or filter orders
Search by order number, customer name, email or phone, filter by status from All Statuses or a single status, and filter by country or today when reviewing a specific area or day.
Open the order and update its status
Open the order from the list or quick view, then change status from the status control or the quick actions: Mark Paid, Mark Shipped, Mark Delivered. Every step is recorded in the status history. Do not move an order to Delivered before the customer actually receives it, because it deducts stock.
Update several orders at once
Select multiple rows in the list and the bulk actions bar appears at the bottom of the page. Choose change status, archive, or add tags. A single action handles up to 200 orders, which suits following up on a wave of orders from one campaign.
Record payment and follow shipping
Inside the order, record a payment to update payment status, save the tracking number, update the customer and address before shipping when needed, and send the order to the connected carrier when the integration is enabled.
Handle the return when goods are received
Create the return from the Returns tab, then receive it when the goods arrive and set the disposition: sellable, quarantine, or damaged. Receiving the return with a sellable disposition is the only action that puts stock back on the shelf.
Frequently asked questions
When is inventory deducted in Vareons?
When the order reaches Delivered. Before that, the quantity is reserved for the order and not released for sale, and cancelling before delivery releases the reservation and makes the quantity available again.
Can a delivered order be cancelled?
No. Cancellation is allowed before delivery only. A delivered order goes through the returns flow, and receiving the return with a sellable disposition is what returns stock.
Does Vareons support cash on delivery?
Yes. Cash on delivery is a first-class payment method in payment settings and checkout, and orders are recorded for collection on delivery without a card gateway.
What does the risk score mean?
A 0 to 100 score calculated on the server before any stock change. Zero means the evaluation completed without elevated signals, and a dash means the result is unavailable, not low risk. It is a supporting signal, not a final decision.
Can several orders be updated at once?
Yes. Selecting rows in the orders list reveals a bulk actions bar that changes status, archives, or adds tags to up to 200 orders in a single action.
Does WhatsApp order confirmation work as soon as it is enabled?
No. A connected WhatsApp Business account and a valid payment method on the Meta account are required, otherwise Meta may accept the message while the customer never receives it. Customer replies are recorded on the order.
Troubleshooting
Why are these numbers different from expected? 1) If stock did not decrease after shipping, that is expected: deduction happens at Delivered. 2) If an item edit was rejected, the order is Paid, Shipped, Delivered or Cancelled, and the reservation is locked at that stage. 3) If a return did not restore stock, confirm the return was received and the item was marked sellable. 4) If the Risk column shows a dash, the result is unavailable, not low risk. 5) If the WhatsApp confirmation message did not arrive, check the connection status and the WhatsApp Business account payment method in Meta.
Important limitations
• The list loads in batches of up to 200 orders and is not server-paginated. • A bulk action handles up to 200 orders at once and does not send an individual notification per order. • Order items cannot be edited once the order is Paid, Shipped, Delivered or Cancelled. • A delivered order cannot be cancelled directly; the returns flow must be used. • The risk score is an evaluation signal, not an automatic order blocker. • Delivery of business-initiated WhatsApp templates depends on Meta.