How do shipping pickups work in Vareons?
Last verified: 2026-09-18
Requesting a pickup saves the trip of handing parcels to the carrier branch: the carrier agent comes to your warehouse to collect ready packages. This option appears only after the order is sent and only when the carrier supports pickup, such as Bosta. When the button is missing, the cause is usually that the carrier does not support the service or the pickup location is not set on its side. See sending an order to the carrier, printing a shipping label, and connecting a shipping carrier.
Steps for requesting pickup
- Send the order to the carrier first, because the pickup button never appears for unsent orders.
- Open the orders tab or the send-to-carrier card on the order page and look for the request-pickup button.
- Click the button and wait until the pickup-created success message appears.
- Prepare the parcels with printed shipping labels at the pickup location agreed with the carrier.
- Follow the pickup status with the carrier until the shipment is collected and starts its journey to the customer.
Recommended practices
- Register a valid pickup location with the carrier in advance so pickup never stalls on the day you need it.
- Request pickup early in the day to secure same-day entry into the delivery cycle.
- Print labels before the agent arrives to speed handover and avoid mistakes.
- When the button is missing, first verify the carrier supports pickup before chasing other faults.
Frequently Asked Questions
Why is the request-pickup button not showing?
Because the carrier does not support pickup at all, or the order has not been sent to the carrier yet, or the pickup location is not set with the carrier. Review these causes in order before any other step.
Is the pickup location required when connecting the carrier?
The pickup location id is optional at connection time, but pickup may later require a valid pickup location with the carrier, so register it in advance to avoid stalling on the day you need it.
What should I prepare before the pickup agent arrives?
Prepare the parcels complete with printed shipping labels and place them at the agreed pickup location. Request pickup early in the day so the shipment enters the delivery cycle without delay.