How do I refresh shipment tracking in Vareons?

Refreshing tracking is how the dashboard pulls the latest shipment status from the carrier and stores it on the order. It differs from live movement tracking, which stays on the carrier account itself. Refresh when a customer asks about a shipment or before closing the daily follow-up shift so your data matches the carrier data. See sending an order to the carrier, tracking shipments, and connecting a shipping carrier.

Steps for refreshing tracking

1. First confirm the order was actually sent to the carrier and has a stored tracking number, since refresh does not work on unsent orders.
2. Open the orders tab on the shipping page or the send-to-carrier card on the order page.
3. Click refresh tracking and wait until the tracking-updated success message appears.
4. Review the new status pulled from the carrier and stored on the order with the tracking number and shipment reference.
5. Inform the customer of the new status when waiting for news about the shipment.

Recommended practices

• Refresh tracking regularly for active shipments instead of waiting for the customer to ask.
• For live shipment movement details, return to the carrier account itself.
• When refresh fails with an order-not-sent message, send the order first and then refresh again.
• Document any unusual delay and contact the carrier early before customer complaints grow.