Problems

Inbound WhatsApp replies never reach Vareons

Customers reply on WhatsApp from their phones, but no new WhatsAppChat appears, delivery states never update, and free text fails despite a successful connection.

Why this happens

Because inbound delivery depends on the WABA subscription via subscribed_apps and Meta app settings, not on OAuth success alone. The free-text window needs a real webhook lastInboundAt.

What Vareons does about it

Vareons provides the Resync webhooks button to redo subscribed_apps with override_callback_uri, a Details dialog for phone/WABA/template health, X-Hub-Signature-256 verification before dbConnect, and per entry.changes processing with 200 EVENT_RECEIVED and 500 EVENT_RETRY on uncommitted failures.

  • orders.whatsapp.confirmation — WhatsApp order confirmation: Available
  • crm.whatsapp.send — WhatsApp send from CRM: Available

Limitations

Mobile-only WhatsApp chats do not open the 24h window. Merchant outbound messages update lastMessageAt only. Unpublished apps may not receive real events until published.

Last verified: 2026-09-19

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