WhatsApp messages accepted by Meta but never delivered

Why this happens

Because business-initiated messages require billing, while the free tier only allows customer-initiated conversations. Enabling the toggle in Vareons does not create billing in Meta.

What Vareons does about it

Vareons sends the approved order_confirmation_ar/en template with five variables, normalizes the number to E.164, records a mapping per outboundMessageId, and shows monotonic sent/delivered/read/failed states. Without billing the diagnosis stays accepted with no delivery.

• orders.whatsapp.confirmation — WhatsApp order confirmation: Available
• crm.whatsapp.send — WhatsApp send from CRM: Available

Limitations

Vareons cannot fix Meta billing from code. The fix is in WhatsApp Manager: a valid payment method plus currency, time zone, address, and business verification.