Catalog connection token expiry stopping Meta or TikTok sync
A merchant whose connection used to work sees sync stop with a reauth_required status or a token-expiry warning chip on the platform card in /dashboard/catalog-sync.
Why this happens
Because platform tokens expire or get revoked: an authorization rejection from Meta or TikTok flips the connection to reauth_required, and the Meta token shows a warning chip at 7 days or less. Authorization errors are not fixed by ordinary retries because the credential itself — not the item — is the problem.
What Vareons does about it
Vareons surfaces the connection status, the token-expiry chip, and a reconnect action on the platform card (per the facts registry): Meta reconnects with a fresh OAuth click, TikTok by pasting a new valid token. Tokens are stored encrypted and never shown to the client.
- marketing.catalog-sync.supported — Catalog Sync support: Available
- marketing.catalog-sync.meta.supported — Meta catalog sync support: Available
- marketing.catalog-sync.tiktok.supported — TikTok catalog sync support: Available
Limitations
The current facts registry does not claim that Vareons silently renews Meta or TikTok tokens in the background. Reconnecting is a manual merchant action. Any future automatic renewal must be documented as a separate claim before stating it here.
Last verified: 2026-09-19