Problems

Catalog connection token expiry stopping Meta or TikTok sync

A merchant whose connection used to work sees sync stop with a reauth_required status or a token-expiry warning chip on the platform card in /dashboard/catalog-sync.

Why this happens

Because platform tokens expire or get revoked: an authorization rejection from Meta or TikTok flips the connection to reauth_required, and the Meta token shows a warning chip at 7 days or less. Authorization errors are not fixed by ordinary retries because the credential itself — not the item — is the problem.

What Vareons does about it

Vareons surfaces the connection status, the token-expiry chip, and a reconnect action on the platform card (per the facts registry): Meta reconnects with a fresh OAuth click, TikTok by pasting a new valid token. Tokens are stored encrypted and never shown to the client.

  • marketing.catalog-sync.supported Catalog Sync support: Available
  • marketing.catalog-sync.meta.supported Meta catalog sync support: Available
  • marketing.catalog-sync.tiktok.supported TikTok catalog sync support: Available

Limitations

The current facts registry does not claim that Vareons silently renews Meta or TikTok tokens in the background. Reconnecting is a manual merchant action. Any future automatic renewal must be documented as a separate claim before stating it here.

Last verified: 2026-09-19

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