App unavailable in my plan: what does disabled mode mean?
A merchant read about an app, then could not find it in the marketplace, or pressed install and got an unavailable-in-plan notice.
Why this happens
Because every app carries a plan mode (included, paid, or disabled) in planAppAccess, a disabled one is filtered out of the marketplace and rejected by both the UI and the server.
What Vareons does about it
The marketplace shows only the current plan's apps with their price badges, the install button rejects disabled ones with a clear message, and the gated app paths in APP_GATED_PATHS never open without a valid install.
- apps.marketplace.supported — Apps marketplace (install/open/uninstall): Available
- apps.todo.supported — Tasks (Todo) app: Available
Limitations
Changing plans is a billing decision outside the app; support is the upgrade path. Direct install through a raw link grants no mode bypass.
Related problems
Frequently Asked Questions
Why can I not find the app in the marketplace?
Because it is disabled on your current plan, so it is filtered out of the marketplace and never listed. Review your plan with support to learn the included apps and the upgrade paths open to you.
Does retrying the install help?
No, refusal comes from interface and server alike while the plan stays unchanged, and retrying repeats the same message. Review the plan or pick an alternative it already includes.
Does a direct link open a disabled app?
No, protected app paths never open without a valid install, and entry through a raw link grants no mode bypass. Any app access passes only through an eligible plan with a proper install.
Last verified: 2026-09-19